Shangri-La Surabaya | Hotel in Surabaya
Hotel in Surabaya
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.
Change of towels is available on request.
Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.
This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Facility Overview
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Bidet
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Hair dryer
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Toilet paper
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Towels
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Toothbrush and toothpaste
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Bathrobes
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Shampoo
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Eco-friendly toiletries
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Soap
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Private bathroom
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Hypo-allergenic bedding
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Air conditioning
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Bed sheets
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Blackout drapes/curtains
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Slippers
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In-room massage
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Iron/ironing board
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Soundproofing
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Energy-saving switches
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Water-efficient showers only
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Eco-friendly cleaning products provided
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Desk
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LED light bulbs
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Restaurant dining guide
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Turndown service
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Connecting rooms available
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Recycling
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Safe
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Phone
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Coffee/tea in common area(s)
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Buffet breakfast available for a fee weekdays 6:00 AM–10:00 AM: USD 24 for adults and USD 12 for children
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24-hour room service
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1 poolside bar and 1 bar
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5 restaurants and 1 coffee shop/cafe
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Electric kettle
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Refrigerator
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Free bottled water
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Free tea bags/instant coffee
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Free area shuttle
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Free self parking on site
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Valet parking on site (USD 5 per day)
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Wheelchair-accessible parking available
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Limo/town car service
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Wheelchair-accessible business center
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Wheelchairs available on site
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Wheelchair-accessible parking
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Wheelchair-accessible registration desk
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
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Wheelchair-accessible concierge desk
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Handrails in stairways
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Wheelchair-accessible pool
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In-room accessibility
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Visual alarms in hallways
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Wheelchair-accessible public washroom
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Well-lit path to entrance
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Wheelchair-accessible path to elevator
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Wheelchair-accessible fitness center
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Wheelchair-width doorways
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Wheelchair-accessible spa
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Elevator
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Wheelchair-accessible restaurant
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Wheelchair-accessible path of travel
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Wheelchair-accessible lounge
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Golfing
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Hot tub
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Lifeguards on site
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3 outdoor tennis courts
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Yoga classes
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Outdoor pool
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Children's pool
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Steam room
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Full-service spa
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Nightclub
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Tennis
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Sauna
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Playground
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Fitness center
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Cable channels
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Premium channels
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49-inch Smart TV
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Business center
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Meeting rooms - 14
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Conference center (17255 square feet of space)
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Front-desk safe
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Water dispenser
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Elevator
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Banquet hall
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ATM/banking services
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Gift shop/newsstand
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Ballroom
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Indonesian
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English
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Reusable tableware only
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Reusable cups only
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At least 80% of food locally-sourced
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Biodegradable coffee stirrers
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At least 80% lighting from LEDs
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Comprehensive food waste policy
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At least 80% organic food
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No plastic coffee stirrers
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Vegetarian dining options
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Local culture & ecosystem education
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No plastic drinking straws
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No plastic soda bottles
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Designated smoking areas
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Humane treatment of captive wild animals
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Comprehensive recycling policy
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Vegan dining options
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Double-glazed windows
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No plastic water bottles
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Biodegradable drinking straws
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Free area shuttle
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Free children's club
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Outdoor pool
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Soundproofed rooms
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Children's games
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Children's pool
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Waterslide
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Laundry facilities
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Snack bar/deli
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Playground
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Refrigerator
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Tennis lessons
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Dry cleaning service
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Luggage storage
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Porter/bellhop
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Multilingual staff
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Tour/ticket assistance
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Wedding services
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Turndown service
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24-hour front desk
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Concierge services
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Laundry facilities
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Change of towels (on request)
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Change of bedsheets (on request)
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Hair salon
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Daily housekeeping
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Available in all rooms: Free WiFi and wired Internet
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Available in some public areas: Free WiFi
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Lifeguards on site
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Garden
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Picnic area
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Terrace
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Free pool cabanas
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Pool umbrellas
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Pool sun loungers
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Vegetable garden
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Hot tub
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Body treatments
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Manicures and pedicures
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Massage/treatment rooms
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Aromatherapy
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Massage - Swedish
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6 treatment rooms
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Massage - hot stone
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Spa open daily
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Steam room
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Facials
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Sauna
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Reflexology
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Body scrubs
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Body wraps
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Couples treatment room(s)
Policies
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the listed child breakfast fee applies to guests age 11 and younger. the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of shangri-la cares (shangri-la) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
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Deluxe Room, 2 Twin Beds
Room Size:
377 square feet m2
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GeneralRollaway/extra beds (surcharge), Ping - 10.59, Number of bedrooms - 1, Wardrobe or closet, Shower only, Square feet - 377, Rainfall showerhead, Square meters - 35, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2 |
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Horizon Club Executive 1 King
Room Size:
527 square feet m2
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GeneralMinibar (stocked, free items), Rollaway/extra beds (surcharge), Separate bathtub and shower, Square feet - 527, Number of bedrooms - 1, Wardrobe or closet, Square meters - 49, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Ping - 14.81 |
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Horizon Club, Deluxe Room, 2 Twin Beds
Room Size:
m2
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GeneralBed count minimum 2, Bed count maximum 2 |
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Executive Suite
Room Size:
904 square feet m2
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GeneralRollaway/extra beds (surcharge), Number of bedrooms - 1, Ping - 25.41, Extra bed count 1, Number of living rooms 1, Separate dining area, Minibar (stocked, free items), Square meters - 84, Separate bathtub and shower, Wardrobe or closet, Square feet - 904, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view |
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Deluxe Room, 1 King Bed
Room Size:
377 square feet m2
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GeneralRollaway/extra beds (surcharge), Grab bar - in shower, Raised toilet seat, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Hand-held showerhead, Square feet - 377, Grab bar - near toilet, Square meters - 35, Extra bed count 1, Portable shower seat, Ping - 10.59, Wardrobe or closet, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view |
|
Executive Room, 1 King Bed
Room Size:
527 square feet m2
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GeneralRollaway/extra beds (surcharge), Separate bathtub and shower, Square feet - 527, Number of bedrooms - 1, Wardrobe or closet, Square meters - 49, Rainfall showerhead, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Ping - 14.81 |
|
Horizon Club Deluxe 1 King
Room Size:
377 square feet m2
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GeneralRollaway/extra beds (surcharge), Number of bedrooms - 1, Shower only, Square feet - 377, Square meters - 35, Extra bed count 1, Minibar (stocked, free items), Ping - 10.59, Wardrobe or closet, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view |
FAQ's
Is this Shangri-La Surabaya pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
Does the Shangri-La Surabaya have a swimming pool?
Yes, this Shangri-La Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in Shangri-La Surabaya?
Best-rates for the Shangri-La Surabaya starts from $76 per night with includes Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Accessibility, Entertainment, Child Friendly, Kitchen, TV, Business Services, Sports/Activities, Wellness Facilities, Spa, Bar, Guest Services, Breakfast, Parking, Pool, Transportation/Shuttle, Bedding/Linens, Hot Tub, Internet, Laundry, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is Shangri-La Surabaya a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the Shangri-La Surabaya wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Shangri-La Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the Shangri-La Surabaya?
Based on the information reported by the owner or manager, the Shangri-La Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for Shangri-La Surabaya?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
