Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $87 per night with includes Child Friendly, Hot Tub, Kitchen, Balcony/Terrace, Spa, Guest Services, Business Services, Bedding/Linens, Wellness Facilities, Breakfast, Air Conditioner, TV, Wheelchair Accessible, Bar, Barbecue/Outdoor Cooking, Pool, Accessibility, Security/Safety, Internet, Laundry, Parking, Transportation/Shuttle, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Majapahit Surabaya - MGallery | Hotel in Surabaya

Name: Hotel Majapahit Surabaya - MGallery
Address: Surabaya, East Java, Indonesia, ID
Price range: Prices for upcoming dates start at $87 per night
Rating: 9.2

| 9.2 (320 Reviews) | 1 Bathroom

Surabaya Hotel | Hotel Majapahit Surabaya - MGallery

Hotel in Surabaya

Luxury hotel with 3 restaurants, 3-minute walk to Tunjungan Plaza
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Housekeeping is available on request.
Hotel Majapahit Surabaya - MGallery offers 139 accommodations with minibars and safes. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Eco-friendly toiletries

Bidet

Separate bathtub and shower

Hair dryer

Private bathroom

Towels

Bathrobes

Bedroom

Free cribs/infant beds

Air conditioning (climate-controlled)

Rollaway/extra beds (surcharge)

Bed sheets

Safe

In-room massage

Turndown service

Desk

Iron/ironing board (on request)

Water-efficient showers only

Eco-friendly cleaning products provided

Soundproofing

LED light bulbs

Bulk dispenser for toiletries

Slippers

Laptop-friendly workspace

Phone

Free newspapers

Breakfast

Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: IDR 223850 per person

2 bars/lounges and 1 poolside bar

24-hour room service

Coffee/tea in common area(s)

3 restaurants and 1 coffee shop/cafe

Coffee/tea maker

Free bottled water

Minibar

Parking

Limited onsite parking

Airport shuttle on request

Free self parking on site

24-hour roundtrip airport shuttle (surcharge)

Limo/town car service

Free shopping center shuttle

Accessibility

Accessible airport shuttle

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible public washroom

Elevator

Wheelchair-accessible registration desk

Wheelchair-accessible concierge desk

Activities

Golfing

Outlet shopping

Health/beauty spa

Children's pool

Steam room

Shopping

Outdoor pool

Sauna

Billiards/pool table

Full-service spa

Playground

Fitness center

Entertainment

Cable channels

42-inch LCD TV

Premium channels

General

Business center

Computer station

Meeting rooms

Water dispenser

Gift shop/newsstand

Front-desk safe

Elevator

Ballroom

Banquet hall

English

Indonesian

Vegan dining options

Comprehensive recycling policy

Biodegradable coffee stirrers

No plastic water bottles

At least 80% of food locally-sourced

Annual offsets purchased for at least 10% of carbon footprint

At least 80% organic food

At least 80% lighting from LEDs

No plastic coffee stirrers

Reusable cups only

Humane treatment of captive wild animals

Reusable tableware only

Vegetarian dining options

No plastic soda bottles

Local culture & ecosystem education

Smoke-free property

No plastic drinking straws

Biodegradable drinking straws

Guest Services

Children's pool

Snack bar/deli

Rollaway/extra beds (surcharge)

Outdoor pool

Free cribs/infant beds

Babysitting (surcharge)

Playground

Laundry facilities

Soundproofed rooms

Luggage storage

Porter/bellhop

Concierge services

Hair salon

Daily housekeeping

Dry cleaning service

Change of bedsheets (on request)

Wedding services

Tour/ticket assistance

Change of towels (on request)

Laundry facilities

24-hour front desk

Turndown service

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Rooftop terrace

BBQ grill(s)

Garden

Spa

Manicures and pedicures

Steam room

3 treatment rooms

Sauna

Facials

Body treatments

Body scrubs

Couples treatment room(s)

Massage/treatment rooms

Aromatherapy

Spa open select days

Hot tub

Massage - deep-tissue

Reflexology

Policies

Check-in

Check-in start time: 2 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 11:30 am contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 453750.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately idr 223850 per person airport shuttle fee: idr 340000 per vehicle (one-way, maximum occupancy 4) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 453750.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

Claudio

Jan 31, 2026 12:00:46 AM

Review Score: 6

Summary: Rooms needs really to be renovated. Dirty walls and carpet. The bathroom sink had a crack in the middle. Smell of humidity and yellowed hupholstery in the bathroom It is a pity since the hotel it a piece of history and it has beautiful inside gardens.

See All Reviews

Room Arrangement

Room Info	Facilities
Heritage Suite King Bed Room Size: 614 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 614, Number of bedrooms - 1, Garden view, Ping - 17.26, Separate sitting area, Square meters - 57, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Classic Room, 2 Twin Beds Room Size: 474 square feet m² 2 Twin Beds	General Number of bedrooms - 1, Garden view, Ping - 13.32, Extra bed count 1, Square feet - 474, Bed count minimum 2, Square meters - 44, Bed count maximum 2
Majapahit Legendary Suite King Bed Room Size: 1044 square feet m² 1 King Bed	General Square meters - 97, Number of living rooms 0, Square feet - 1044, Pool view, Number of bedrooms - 1, Separate sitting area, Ping - 29.34, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Separate dining area
Heritage Suite Twin Bed Room Size: 614 square feet m² 2 Twin Beds	General Number of living rooms 0, Square feet - 614, Number of bedrooms - 1, Garden view, Ping - 17.26, Separate sitting area, Square meters - 57, Wheelchair accessible, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Classic Room, 1 King Bed Room Size: 474 square feet m² 1 King Bed	General Number of bedrooms - 1, Garden view, Ping - 13.32, Bed count minimum 1, Extra bed count 1, Square feet - 474, Bed count maximum 1, Square meters - 44
Presidential Suite, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 2, Garden view, Separate sitting area, Bed count minimum 1, Extra bed count 1, Bed count maximum 1