Four Points by Sheraton Surabaya, Tunjungan Plaza | Hotel in Surabaya

| 9.2 (368 Reviews) | 5 Bathrooms 15 Guests

Surabaya Hotel | Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotel in Surabaya

Four Points by Sheraton Surabaya, Tunjungan Plaza offers accommodations in the business district in Surabaya. The hotel has a conveniently direct access to the Tunjungan Plaza Shopping Mall. Free WiFi is available throughout the premise. The rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza are air-conditioned and fitted with a flat-screen TV, a safety deposit box and a mini-bar. Some rooms feature a seating area to relax with views of the city. The private bathroom comes with hot and cold shower. The hotel operates a 24-hour front desk and security. The staff can assist with tour arrangements and ticketing. Guests can order room service to dine in privacy or choose one of the hotel's dining outlets. Lime Restaurant serves à la carte dishes all day, while Wrapped offers baked goods and dessert. The Lobby Lounge is good for cocktails in the evening. The hotel can also arrange car hire and airport transfer with additional charges. The nearest airport is Juanda International Airport, a 45-minute drive from Four Points by Sheraton Surabaya, Tunjungan Plaza.

Four Points by Sheraton Surabaya, Tunjungan Plaza is located in Surabaya.

This 294 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Designated Smoking Area, Security/Safety, and several others. This is a 4 star rated property and has over 368 reviews with the average score of 9.2 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 294 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Surabaya, Tunjungan Plaza in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Surabaya, Tunjungan Plaza”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Fruit

Coffee house on site

Kids' meals

Breakfast in the room

Wine/Champagne

Restaurant

Snack bar

Parking

Parking on site

Free parking

Accessible parking

Parking

Accessibility

Toilet with grab rails

Wheelchair accessible

Activities

Full-body massage

Hand massage

Locker rooms

Massage

Fitness center

Foot massage

Head massage

Back massage

General

Designated smoking area

Safe

Wifi in all areas

Air conditioning

Elevator

Facilities for disabled guests

Non-smoking rooms

Guest Services

Laundry

Dry cleaning

Room service

Suit press

Ironing service

Airport shuttle (additional charge)

Fax/Photocopying

ATM on site

Shared lounge/TV area

Shuttle service

24-hour front desk

Meeting/Banquet facilities

Valet parking

Concierge

Business center

Car rental

Shuttle service (additional charge)

Daily housekeeping

Airport shuttle

Internet

Internet

Wifi

Free Wifi

Outdoors

BBQ facilities

Outdoor pool

Outdoor pool (year-round)

Security/Safety

Fire extinguishers

Security alarm

Smoke alarms

CCTV outside property

24-hour security

CCTV in common areas

Key card access

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Property cleaned by professional cleaning companies

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

All plates, cutlery, glasses, and other tableware sanitized

Breakfast to-go containers

Food can be delivered to guest accommodation

Physical distancing in dining areas

Delivered food covered securely

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Thermometers for guests provided by property

Process in place to check health of guests

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Face masks for guests available

First aid kits available

Physical distancing rules followed

Mobile app for room service

Contactless check-in/out

Cashless payment available

Screens or physical barriers between staff and guests in appropriate areas

Spa

Swimming pool

Kids' pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

License number: 55110, 8120112040084

Reviews

Value for money:

8.72

Location:

9.46

Staff:

9.57

Facilities:

9.01

Comfort:

9.34

Cleanliness:

9.2

Terry

Jun 15, 2026 07:00:00 AM

Review Score: 10

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: We’d like that the property was close to shopping and restaurants and that the staff was so helpful in giving us ideas of where to go to see tourist sites

Negative: It really wasn’t anything nothing about this property

Summary: Incredible staff great location

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King Room Room Type: Double Room Size: 28 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Tile/Marble floor, Fire extinguisher, Carpeted, Trash cans, Key card access, Ironing facilities Media & Technology TV, Cable channels, Flat-screen TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Kitchen Electric kettle, Refrigerator Living Area Sitting area, Desk View City view, Pool view, View Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator Room amenities Drying rack for clothing, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Deluxe Twin Room Room Type: Double Room Size: 28 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Tile/Marble floor, Fire extinguisher, Carpeted, Trash cans, Key card access, Ironing facilities Media & Technology TV, Cable channels, Flat-screen TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Kitchen Electric kettle, Refrigerator Living Area Sitting area, Desk View City view, Pool view, View Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator Room amenities Drying rack for clothing, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Premium King Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Tile/Marble floor, Fire extinguisher, Carpeted, Trash cans, Key card access, Ironing facilities Media & Technology TV, Cable channels, Flat-screen TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Kitchen Electric kettle, Refrigerator Living Area Sitting area, Desk View City view, Pool view, View Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator Room amenities Drying rack for clothing, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Premium Suite Room Type: Double Room Size: 53 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower cap, Toilet paper, Private bathroom, Shower, Hairdryer, Toilet, Toothbrush, Body soap, Towels, Bathtub or shower, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Bathtub General Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Tile/Marble floor, Fire extinguisher, Carpeted, Trash cans, Key card access, Ironing facilities Media & Technology TV, Cable channels, Flat-screen TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Kitchen Electric kettle, Refrigerator Living Area Sitting area, Desk View City view, View Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator Room amenities Drying rack for clothing, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Deluxe Family Room Room Type: Double Room Size: 28 m² 1 Full bed(s) Bed 1 Bunk bed Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Soundproof, Safe, Smoke Alarm, Air conditioning, Tile/Marble floor, Fire extinguisher, Carpeted, Trash cans, Key card access, Ironing facilities Media & Technology TV, Cable channels, Flat-screen TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Kitchen Electric kettle, Refrigerator Living Area Sitting area, Desk View City view, View Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator Room amenities Drying rack for clothing, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer

FAQ's

Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Surabaya hotel?

Check-in time for Surabaya hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $85 per night with includes Business Services, Wellness Facilities, Restaurant, Bar, Pool, Wheelchair Accessible, Entertainment, Internet, Laundry, Transportation/Shuttle, Barbecue/Outdoor Cooking, Child Friendly, Air Conditioner, Designated Smoking Area, Security/Safety, Breakfast, Guest Services, Parking, TV, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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