Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Surabaya hotel?

Check-in time for Surabaya hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $86 per night with includes Guest Services, Barbecue/Outdoor Cooking, Pool, TV, Bar, Air Conditioner, Business Services, Accessibility, Transportation/Shuttle, Wellness Facilities, Parking, Wheelchair Accessible, Restaurant, Entertainment, Breakfast, Child Friendly, Internet, Laundry, Designated Smoking Area, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Four Points by Sheraton Surabaya, Tunjungan Plaza | Hotel in Surabaya

| 9.1 (367 Reviews) | 5 Bathrooms 15 Guests

Surabaya Hotel | Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotel in Surabaya

Four Points by Sheraton Surabaya, Tunjungan Plaza offers accommodations in the business district in Surabaya. The hotel has a conveniently direct access to the Tunjungan Plaza Shopping Mall. Free WiFi is available throughout the premise. The rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza are air-conditioned and fitted with a flat-screen TV, a safety deposit box and a mini-bar. Some rooms feature a seating area to relax with views of the city. The private bathroom comes with hot and cold shower. The hotel operates a 24-hour front desk and security. The staff can assist with tour arrangements and ticketing. Guests can order room service to dine in privacy or choose one of the hotel's dining outlets. Lime Restaurant serves à la carte dishes all day, while Wrapped offers baked goods and dessert. The Lobby Lounge is good for cocktails in the evening. The hotel can also arrange car hire and airport transfer with additional charges. The nearest airport is Juanda International Airport, a 45-minute drive from Four Points by Sheraton Surabaya, Tunjungan Plaza.

Four Points by Sheraton Surabaya, Tunjungan Plaza is located in Surabaya.

This 294 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Wheelchair Accessible, Accessibility, and several others. This is a 4 star rated property and has over 367 reviews with the average score of 9.1 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 294 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Surabaya, Tunjungan Plaza in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Surabaya, Tunjungan Plaza”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Restaurant

Wine/Champagne

Fruit

Kids' meals

Snack bar

Coffee house on site

Parking

Free parking

Parking on site

Parking

Accessible parking

Accessibility

Wheelchair accessible

Toilet with grab rails

Activities

Head massage

Locker rooms

Hand massage

Full-body massage

Massage

Back massage

Foot massage

Fitness center

General

Safe

Facilities for disabled guests

Wifi in all areas

Elevator

Air conditioning

Non-smoking rooms

Designated smoking area

Guest Services

ATM on site

Fax/Photocopying

Shared lounge/TV area

Shuttle service

Suit press

Concierge

Daily housekeeping

Car rental

Dry cleaning

Laundry

Ironing service

24-hour front desk

Valet parking

Airport shuttle

Shuttle service (additional charge)

Business center

Meeting/Banquet facilities

Room service

Airport shuttle (additional charge)

Internet

Internet

Free Wifi

Wifi

Outdoors

Outdoor pool

Outdoor pool (year-round)

BBQ facilities

Security/Safety

CCTV in common areas

Security alarm

24-hour security

Fire extinguishers

Key card access

CCTV outside property

Smoke alarms

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Property cleaned by professional cleaning companies

Guest accommodation disinfected between stays

Guest accommodation sealed after cleaning

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Delivered food covered securely

Physical distancing in dining areas

Breakfast to-go containers

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Face masks for guests available

Thermometers for guests provided by property

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Screens or physical barriers between staff and guests in appropriate areas

Contactless check-in/out

Cashless payment available

Physical distancing rules followed

Mobile app for room service

Spa

Swimming pool

Kids' pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:

8.72

Location:

9.46

Staff:

9.57

Facilities:

9.01

Comfort:

9.34

Cleanliness:

9.2

Andita

Jan 2, 2026 08:00:00 AM

Review Score: 10

Australia

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Everything was on point

Negative: None

Summary: The staff is always go above and beyond to provide for the guests. It’s my 4th time staying there everytime I came back

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King Room Room Type: Double Room Size: 28 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe General Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor Media & Technology TV, Flat-screen TV, Cable channels, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Electric kettle Living Area Desk, Sitting area View View, Pool view, City view Bedroom Childrens' cribs, Linens, Wardrobe or closet Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Drying rack for clothing Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Deluxe Twin Room Room Type: Double Room Size: 28 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe General Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor Media & Technology TV, Flat-screen TV, Cable channels, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Electric kettle Living Area Desk, Sitting area View View, Pool view, City view Bedroom Childrens' cribs, Linens, Wardrobe or closet Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Drying rack for clothing Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Premium King Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe General Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor Media & Technology TV, Flat-screen TV, Cable channels, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Electric kettle Living Area Desk, Sitting area View View, Pool view, City view Bedroom Childrens' cribs, Linens, Wardrobe or closet Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Drying rack for clothing Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Premium Suite Room Type: Double Room Size: 53 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Bathtub or shower, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe, Bathtub General Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor Media & Technology TV, Flat-screen TV, Cable channels, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Electric kettle Living Area Desk, Sitting area View View, City view Bedroom Childrens' cribs, Linens, Wardrobe or closet Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Drying rack for clothing Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Deluxe Family Room Room Type: Double Room Size: 28 m² 1 Full bed(s) Bed 1 Bunk bed Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe General Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor Media & Technology TV, Flat-screen TV, Cable channels, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Electric kettle Living Area Desk, Sitting area View View, City view Bedroom Childrens' cribs, Linens, Wardrobe or closet Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Drying rack for clothing Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer